Last updated: 2025-10-03

Refund & Returns Policy

At AS SHEQ Training, we value our clients and strive to provide the highest standard of accredited training and consulting services. This Refund & Returns Policy explains how refunds, cancellations, and rescheduling requests are handled.

1. Deposits

  • A deposit of R3,500 is required to secure a booking or commence work.

  • This deposit is non-refundable under all circumstances.

2. Cancellations by Clients

  • 7 or more working days before the course start date: Clients may cancel and request a refund, excluding the non-refundable deposit.

  • Less than 7 working days before the course start date: No refunds will be issued. However, rescheduling may be allowed at our discretion.

  • Clients may substitute another delegate in place of the booked learner at no additional cost.

3. Rescheduling

  • Requests to reschedule must be made in writing at least 5 working days before the training date.

  • Rescheduled bookings must be used within 3 months of the original booking date.

4. Cancellations by AS SHEQ Training

  • If we need to cancel or reschedule a course due to unforeseen circumstances, clients will be notified promptly.

  • Clients will be offered:

    • An alternative training date, OR

    • A full refund (including the deposit).

5. Refund Process

  • Approved refunds will be processed within 14 business days from the date of approval.

  • Refunds will only be issued using the original payment method (e.g., EFT refund for EFT payment).

6. Non-Refundable Items

The following are non-refundable:

  • Deposits (R3,500 as stated above)

  • Training materials once issued

  • Completed training sessions or consulting services already delivered

7. Returns of Training Materials

  • If any physical training materials or manuals are supplied, they are not returnable once delivered.

  • Digital training materials cannot be refunded once accessed or downloaded.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@assheqtraining.co.za

Phone: +27 10 019 0810

Phone: +27 64 098 0264
Address:42 Grand Mosseux Avenue Plot No. 6 North Champagne A/H Estate, Chartwell, 2055 Fourways